Sojourn RV Service ("Sojourn RV Service," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains what information we collect, how we use it, how we share it, and the choices available to you regarding your information.

By using our website, requesting service, communicating with us, or otherwise engaging our services, you agree to the practices described in this Privacy Policy.

We may collect information you voluntarily provide, including:

• Name
• Address
• Phone number
• Email address
• RV make, model, year, VIN, and related vehicle information
• Service history and repair records
• Payment-related information
• Warranty information
• Photos, videos, documents, and other media submitted by customers
• Information provided through service request forms, estimates, invoices, emails, text messages, phone calls, or other communications

We may also collect certain technical information automatically through our website, including:

• IP address
• Browser type
• Device information
• Pages visited
• Referring websites
• Website usage statistics
• Cookies and similar technologies

We use collected information for legitimate business purposes, including:

• Scheduling and providing services
• Diagnosing and repairing RV systems
• Preparing estimates, invoices, and service records
• Processing payments
• Communicating with customers
• Providing warranty support
• Maintaining customer records
• Improving our services and website
• Sending service reminders
• Sending seasonal maintenance reminders
• Sending promotional communications
• Requesting customer reviews and feedback
• Complying with legal obligations

By providing contact information, customers authorize Sojourn RV Service to communicate regarding service-related matters through phone calls, text messages, email messages, automated notifications, and other communication methods.

Communications may include:

• Appointment confirmations
• Technician arrival notifications
• Schedule changes
• Service updates
• Estimates
• Invoices
• Payment reminders
• Warranty communications
• Review requests
• Service reminders
• Seasonal reminders
• Promotional offers and announcements

Message and data rates may apply depending on your wireless carrier.

Customers may opt out of promotional communications at any time. However, we may continue to send service-related communications necessary to provide requested services or administer active accounts.

We do not sell customer personal information.

We may share information with trusted third-party service providers as necessary to operate our business, including providers of:

• Scheduling and service management software
• Payment processing services
• Accounting services
• Communication platforms
• Website hosting services
• Cloud storage services
• Marketing and analytics platforms
• Customer support services

Information may also be disclosed when required by law, legal process, court order, governmental request, or to protect the rights, safety, or property of Sojourn RV Service, its customers, or others.

Payments may be processed through third-party payment processors.

Sojourn RV Service does not store complete credit card information on its own systems. Payment information is subject to the privacy and security practices of the applicable payment processor.

Customers may voluntarily submit photographs, videos, documents, and other media through our website, service request forms, email, text message, or other communication methods.

Submitted materials may be used for:

• Diagnosis
• Repair planning
• Service documentation
• Warranty administration
• Insurance claims
• Customer communications
• Internal recordkeeping

Submitted materials become part of the service record maintained by Sojourn RV Service.

Sojourn RV Service may create photographs, videos, recordings, notes, and other documentation before, during, and after service visits.

Such documentation may be used for:

• Diagnostic purposes
• Quality control
• Training
• Warranty administration
• Insurance matters
• Recordkeeping
• Operational improvements

Images and documentation used for marketing purposes will not intentionally include personally identifiable customer information without consent and will generally have identifying information removed or obscured where reasonably practical.

Our website may use cookies, analytics tools, advertising technologies, and similar tools to improve website performance and better understand visitor behavior.

These tools may collect information regarding website usage, browsing behavior, and interactions with advertisements.

Users may adjust browser settings to limit certain cookie functionality; however, some website features may not function properly as a result.

We use commercially reasonable administrative, technical, and physical safeguards designed to protect personal information.

However, no method of electronic transmission, storage, or communication can be guaranteed completely secure. Accordingly, we cannot guarantee absolute security of any information transmitted to or stored by us.

We retain customer information, service records, photographs, videos, communications, invoices, estimates, and related records for as long as reasonably necessary to operate our business, comply with legal obligations, resolve disputes, enforce agreements, and maintain historical service records.

Customers may request access to, correction of, or deletion of certain personal information maintained by Sojourn RV Service, subject to legal obligations, recordkeeping requirements, warranty considerations, and legitimate business needs.

Customers may opt out of promotional emails and marketing communications by following the unsubscribe instructions included in those communications or by contacting us directly.

Our services are intended for adults. We do not knowingly collect personal information from children under the age of 13.

Sojourn RV Service reserves the right to update or modify this Privacy Policy at any time. Changes become effective upon posting to our website unless otherwise stated.

Questions regarding this Privacy Policy may be directed to:

Sojourn RV Service

Phone: (231) 492-0715

Website: www.sojournservice.com

Email: info@sojournservice.com